Investor Protection Guideline

Invest Wisely

For adequate investor protection investors are encourage to ensure the following:

  1. Carefully and completely fill in your Central Depository Company (CDC) Sub-Account opening forms (AOFs) opened through your brokerage. Make sure to obtain a signed copy of the same. 
  2. Enroll for free of cost e-alerts, e-statements and SMS alert services of CDC. Ask your broker to activate them.
  3. Ensure that you receive an email and/or SMS for every activity in your account and a monthly e-statement.
  4. Confirm the accuracy of your contact details in Central Depository System through CDC WebAccess or physical report from any CDC office
  5. For protection of your portfolio consider opening an account with CDC’s Investor Account Service (IAS) and using CDC’s Direct Settlement Service.
  6. IAS clients can also avail online Portfolio Transfer facility by subscribing CDC online transactions service
  7. Immediately inform CDC if there is any discrepancy in your account statement.

Complaints/Claims

In case of complaint, immediately lodge online complaint/claim with the relevant stock exchange. You may also lodge your complaint with SECP through the following web link:

http://servicedesk.secp.gov.pk/customersarea/mycomplaint.aspx