The complaints need to be forwarded to the address given below:
The Executive Director,
Insurance Division,
Securities & Exchange Commission of Pakistan
4th Floor, State Life Building No.2,
Wallace Road, off I.I. Chundrigar Road,
Karachi, Pakistan.

Or alternatively, they may be emailed to
complaints@secp.gov.pk

If you have a complaint or a problem which you are unable to resolve without help, we have online service desk for that where you can always lodge your queries. You will be required to fill in the form with your basic information and would also be able to know the status of your complain filed.